Help centre
Frequently asked questions
Does my credit really never expire?
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Yes. Your USD balance has no expiry date. Use it next week, next year, or never — it stays in your account.
Do I need to sign up or give an email?
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No. An anonymous browser token is enough to manage your eSIM. Add an email later if you want recovery from a different device.
Which countries are covered?
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200+ countries including the US, UK, EU, Canada, Australia, Japan, South Korea, India, UAE, Mexico, Brazil and most of Africa and South-East Asia. See our pricing page for per-country rates.
How fast is the data?
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You get full 4G/LTE and, where the local network supports it, 5G. Real speed depends on the partner network, the spot you're standing in and your phone — so we don't quote a number we can't guarantee everywhere.
Can I use hotspot / tethering?
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Yes, hotspot is enabled on every plan. Share your data with a laptop, tablet or anyone else, no extra fee.
What if I run out of credit abroad?
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Top up from any browser — your eSIM is back online in seconds. No reinstall needed.
Can I get a refund?
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Top-ups are refunded as store credit, not back to your card or wallet. Unused balance simply stays on your account and never expires, so nothing is lost — you can use it on any future trip. Data you've already used isn't refundable. If something went wrong on our end and you couldn't get online, open a support ticket and we'll make it right. Where local consumer law gives you a statutory right to cancel, that still applies.
Read the full refund policy →Does the eSIM give me a phone number?
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No — this is data-only. You keep your home number on your physical SIM (Dual SIM) for calls and SMS.
Will it work on my iPhone / Pixel / Samsung?
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Any phone with eSIM support: iPhone XS+, Pixel 3+ (US/CA), Samsung Galaxy S20+ and newer. See the full list on our compatible devices page.
How do I install it?
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After payment you get a QR code. On iPhone: Settings → Cellular → Add eSIM → Use QR Code. On Android: Settings → Network → SIMs → Add eSIM.
Still have a question?
Try our other guides, or open a ticket and a human will pick it up.