Help centre
Frequently asked questions
Does my credit really never expire?+
Yes. Your USD balance has no expiry date. Use it next week, next year, or never — it stays in your account.
Do I need to sign up or give an email?+
No. An anonymous browser token is enough to manage your eSIM. Add an email later if you want recovery from a different device.
Which countries are covered?+
200+ countries including the US, UK, EU, Canada, Australia, Japan, South Korea, India, UAE, Mexico, Brazil and most of Africa and South-East Asia. See our pricing page for per-country rates.
How fast is the data?+
We use Tier-1 local carriers, so you get full 4G/5G LTE speeds — typically 50–300 Mbps depending on coverage.
Can I use hotspot / tethering?+
Yes, hotspot is enabled on every plan. Share your data with a laptop, tablet or anyone else, no extra fee.
What if I run out of credit abroad?+
Top up from any browser — your eSIM is back online in seconds. No reinstall needed.
Can I get a refund?+
Unused balance can be refunded to the original payment method within 30 days of purchase. Used data is non-refundable.
Does the eSIM give me a phone number?+
No — this is data-only. You keep your home number on your physical SIM (Dual SIM) for calls and SMS.
Will it work on my iPhone / Pixel / Samsung?+
Any phone with eSIM support: iPhone XS+, Pixel 3+ (US/CA), Samsung Galaxy S20+ and newer. See the full list on our compatible devices page.
How do I install it?+
After payment you get a QR code. On iPhone: Settings → Cellular → Add eSIM → Use QR Code. On Android: Settings → Network → SIMs → Add eSIM.
Still have a question?
Try our other guides or jump straight in.