Contact
Talk to a human
One form, one channel, no queue music. Fill this in and a person picks it up — no account, no sign-up, no hold time.
What to put in it
The more of this you include, the fewer times we have to write back asking.
- Your ICCID — the 19-digit number on your order page or on the account page. It's how we find your eSIM.
- What you were trying to do — install the eSIM, top up, get online, get a refund.
- What you already tried, and exactly what your phone shows: "No service", "Searching…", full bars but nothing loads.
- Where you are — the country, and the phone model. Both matter more than people expect.
How this works
Your ticket is logged the moment you send it, and a human reviews it. You get a ticket ID on screen — keep it, it's how we find your case if you write again. We reply to the email you give us, so check your spam folder too.
There's no phone line and no postal counter, and we'd rather say that than print a number nobody answers. This form is the channel.
Faster answers
A lot of tickets have a two-minute fix waiting on another page.
Privacy questions
Access, deletion and anything else about your data comes through this same form. Read what we hold first on the privacy policy, and include your ICCID so we can actually find your records.